If you recently installed or even upgraded to Magento version 1.9.2.1, you may be surprised to find the customer downloadable products page broken. To most, this will not be a huge deal, however, to those who use downloadable products this would cause many issues and customer support tickets.
How to fix the broken customer downloadable products page
1. Locate app/design/frontend/base/default/template/downloadable/customer/products/list.phtml
2. Next, move the list.phtml file to your theme. Ex: app/design/frontend/ultimo/mytheme/template/downloadable/customer/products/list.phtml
3. Next, locate line 60 and look for this bit of coding:
title="<?php echo Mage::helper('core')->quoteEscape(Mage::helper('downloadable'))->__('Start Download') ?>"4. Finally, change it to:
title="<?php echo Mage::helper('core')->quoteEscape(Mage::helper('downloadable')->__('Start Download')) ?>"I reported this issue here: http://www.magentocommerce.com/bug-tracking/issue/index/id/985
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